KnowRoaming Policies

Fair Use Policy
KnowRoaming Ltd. Fair Use Policy Last Updated: February 14, 2018 KnowRoaming Ltd. (“KnowRoaming” or “we”) believes that maintaining the highest level o...
KnowRoaming Refund/Return Policy
*Any information in this article regarding the ReachMe Service pertains only to the KnowRoaming Global SIM Sticker KnowRoaming SIM Sticker and Global SIM C...
Prepaid Services
Our pay-as-you-go prepaid services are offered on a usage basis, where we deduct the price of the service used on a per-unit basis from the customer’s credi...
What Is The Replacement Policy?
If you have lost your KnowRoaming SIM sticker, or are switching to a new SIM card, please visit www.knowroaming.com, select Order Now, and then select Repla...
What If My Phone Is Lost Or Stolen?
If your phone is lost or stolen, please contact us as soon as possible so that we may Suspend your account.  Our main Support Line number is +1-888-357-...
KnowRoaming Shipping Policy
Shipping Times All orders will be shipped out within a week from the date they are placed. Estimated shipping times are intended to be used as a guide only...
Account Credit Expiry Term
All prepaid credit and unused data packages will expire nine (9) months after the last prepaid credit purchase, unless otherwise stated. Any prepaid credit...
Unlimited Data Daily Packages
These data packages are not available when a user is located in their home country (where they have access to the local network of their home mobile networ...
Limited-Time Bonus WhatsApp Feature
For a limited time, KnowRoaming offers bonus zero-rated WhatsApp data usage for eligible registered KnowRoaming accounts. Limited WhatsApp data usage is z...