FAQ

How can I tell my phone is using the KnowRoaming SIM?
*This article is only compatible with the KnowRoaming Global SIM Sticker. There are always two places you can check to confirm which SIM your phone or tabl...
I need to Manually Switch to KnowRoaming
*This article is only compatible with the KnowRoaming Global SIM Sticker. Follow these steps to manually switch to KnowRoaming iPhone Watch our video gui...
What do I do if I see a No SIM error message after applying the KnowRoaming Sticker?
If you've applied the KnowRoaming sticker to your SIM card and receive a 'No SIM' error after inserting your SIM card back in your phone, plea...
Can I use KnowRoaming for data and my normal cell provider for voice?
*This article is only compatible with the KnowRoaming Global SIM Sticker. Just like a dual SIM phone can only have one SIM card active, your phone will onl...
Will the KnowRoaming SIM Sticker affect my home SIM card cell service?
*This article is only compatible with the KnowRoaming Global SIM Sticker. Nope! The KnowRoaming SIM Sticker remains dormant while in your home country. Yo...
Getting your phone unlocked before using KnowRoaming
An unlocked phone is required to use KnowRoaming abroad.   What does it mean to have an unlocked phone? Unlocking refers to removing the network restr...
Can I remove and reapply the KnowRoaming SIM Sticker to another SIM card?
No, the KnowRoaming sticker will not work once removed from your SIM card. It was designed for a one-time application only. However, it is possible to tr...
Where are your rates?
Our Call and Data rates can be found on our website or within the Android, iOS or web app. The apps and our website are updated any time there are chang...
What is the SIM Toolkit app?
SIM Toolkit App The SIM Toolkit is a stand-alone app found on Android devices only. It is located a your Apps Menu with all of your other apps and has an i...
What is the SIM Applications menu?
SIM Applications The SIM Applications menu is found on iPhone, iPad, and Windows devices. For Android devices, see the SIM Toolkit article for more informat...