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eSIM FAQ

Will my physical SIM still work while the eSIM is installed?

The eSIM plan does not affect the physical card usage. You can continue to use your primary SIM card for voice/SMS services and the KnowRoaming eSIM for data.

What mobile devices support eSIM?
How can I purchase the KnowRoaming eSIM?
How can I add the eSIM and data plan on my device?
How can I scan the QR code using the same phone?
What payment methods can I use to buy the KnowRoaming eSIM?
Are voice and SMS available with the eSIM?
Should I enable data roaming when using eSIM?
How do I set my data back to my home service upon return?
How do I add more data plans?
How can I remove the eSIM profile once my data plan is expired?
How long do I wait to receive the KnowRoaming eSIM QR code after payment?
Can I scan the same QR code with different phones?
How do I replace my eSIM QR code?
Are all plans refundable?
How to setup APN for KnowRoaming eSIM
How do I update my email address on my account?

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