*ReachMe Service is only compatible with the KnowRoaming Global SIM Sticker.


ReachMe is an optional feature which provides you with a local number to forward all incoming calls to. This way you can receive calls made to your home mobile number while you're using KnowRoaming abroad!


How it works:


ReachMe enables you to receive calls to your home mobile number by forwarding your home mobile number to a local KnowRoaming number in your home country.


Call forwarding services with your home mobile provider are required to use this service. Please confirm the availability and terms of call forwarding with your home provider.


The cost of the ReachMe service varies depending on your home country (ranging between $0 and $12 per month.) After initially subscribing to this service, you can unsubscribe at any time through the KnowRoaming app. See this article for how to unsubscribe.


International Roaming needs to be enabled with your home mobile provider to allow for ReachMe to automatically forward your calls when you arrive abroad.


Please note: ReachMe enables you to receive all incoming calls but not text messages (SMS). 


Availability:


The ReachMe feature is not available for all countries. If your home mobile number is based in a country where ReachMe is not offered, you will not see the ReachMe feature in your KnowRoaming app. You can send and receive calls to your free KnowRoaming numbers as well as any KnowRoaming numbers you subscribe to.


How to setup ReachMe on your KnowRoaming account:


After registering your KnowRoaming sticker, you will be prompted during the setup tutorial to enable ReachMe (if it is offered for your home country.) If you do not setup ReachMe through the tutorial, you can enable the feature at any time through the KnowRoaming app.


iPhone


Watch this step-by-step video for setting up ReachMe on your iPhone


Open the KnowRoaming app to the home page and select ReachMe and follow the prompts in the app.


The final step includes sending an activation SMS. Please note that you will see a message failed error from your messaging app, but this is expected as the activation SMS is not a regular outgoing SMS.



Android


Open the KnowRoaming app to the home page and select ReachMe and follow the prompts in the app.



Windows Mobile


Watch this step-by-step video for setting up ReachMe on your Windows Mobile Phone


Open your web browser to mobile.knowroaming.com and login to your KnowRoaming account.


1. If you're based outside of the US, you will need to purchase a local KnowRoaming number to forward calls to your mobile number to. Select "Purchase a Foreign Number" and follow the steps to subscribe to a local number.


2. Now your number will be saved in the "Manage My Existing Services" menu in the web app. Go there to view your new forwarding number.


3. Next, you will need to manually setup your call forwarding through your phone settings. Be sure to do this immediately before you leave your home country as it will begin forwarding your calls right away.


Go to Phone > Menu > Settings > Call Forwarding > click on > select display number and type in the local KnowRoaming number > then click save.


4. Upon your return home, you will need to manually turn call forwarding off. Go to Phone > Menu > Settings > Call Forwarding > click off.