Watch our video guides for using KnowRoaming with your Android Tablet



Apply your KnowRoaming Sticker, or Insert Your KnowRoaming Global SIM Card, and Register Your Account

1. Apply your KnowRoaming sticker

Apply your sticker to your SIM card. Click here for instructions.

*If you are using the KnowRoaming Global SIM Card, simply insert it as you would any other SIM card.

2. Register your account

Register your account with our web app. Open your web browser and visit mobile.knowroaming.com

To complete the registration you will need to enter the Serial Number. Each KnowRoaming sticker has a unique Serial Number.

To find your Serial Number: Go to your apps and find the SIM Toolkit > open the SIM Toolkit and select View Serial Number.

Then select View Serial Number and hover over it to copy it. Then go back to the mobile.knowroaming.com in your browser and paste in the Serial Number.

3. Top Up Your Account

KnowRoaming is a pre-paid service, so credit in your account is required in order to use your KnowRoaming service abroad.

Go to mobile.knowroaming.com and login to your account.

Go to the Top Up page and select the amount then click Purchase to proceed to payment.

Travel Abroad

You will automatically switch to the KnowRoaming network after you turn on your tablet after arriving abroad. It will read "KnowRoaming Active" in the notification bar of your home screen.
*This portion only pertains to the use of the KnowRoaming Global SIM Sticker.

If for some reason, the automatic switch did not occur, perform a manual switch:

Go to your SIM Toolkit app > Manual Switch > select the first letter of the country, then the country name. Wait a couple minutes for the device to connect to the Network.

4. Setup your KnowRoaming Data

To setup your data in order to access internet, email and apps, please follow these steps after you arrive abroad. (Please note, these steps can also be completed immediately before you leave for your trip, if you prefer.)
 

  • Go to Settings > More Network > Mobile Networks > Access Point Names
  • Then select + to add a new APN
  • In both the APN and Name fields type in knowroaming (all one word, all lowercase) and leave all other fields blank
  • Then save and go back and ensure the KnowRoaming APN is selected
  • Go back to Settings > More Network > Mobile Networks and ensure that Data Roaming is turned ON
     

Now you're all data is setup and you're ready to use KnowRoaming abroad with your Android tablet!

When you Return Home:

After you return home, your home SIM data will automatically be restored if you are using the KnowRoaming Global SIM Sticker.  

If you are using the KnowRoaming Global SIM Card and would like to switch back to your home carrier SIM card, simply swap out the cards.