To access data while traveling abroad with KnowRoaming, first ensure you've switched on to KnowRoaming. You can check if you're on KnowRoaming by looking to the top of your iPad home screen - "KnowRoaming Active" will be displayed. (If it is not displayed on the screen, go to your iPad Settings > Cellular Data > SIM Applications > What SIM am I on?)
If you did not automatically switch to KnowRoaming upon arrival abroad, go to your Settings > Cellular Data > SIM Applications > Manual Switch > select the first letter of the country, then the country name. Wait a couple minutes for the device to connect to the Network.
Also, be sure to check that data is available in the country you are traveling in. Tap the 'Rates' tab in the iPad app to check. If the data rate is listed as N/A, data is not available in that country.
Setup your KnowRoaming Data:
To setup your data in order to access internet, email and apps, please follow these steps after you arrive abroad:
Open the KnowRoaming app and tap the Setup Data/Internet icon.
Follow the steps in the Internet Setup guide. Swipe to Continue.
Tap 'Install' to install the KnowRoaming Internet Profile.
Follow the prompt to install the KnowRoaming Profile. Tap the "Install" button.
The app will then remind you to go to your Settings > Cellular Data > enable Data and Data Roaming. Note: if you're traveling in Europe, be sure to turn EU Internet OFF.
Now you're data is setup and you're ready to use KnowRoaming abroad with your iPad!
When you Return Home:
When you Return Home:
After you return home, you should automatically switch back to your home SIM provider network. If the switch does not automatically occur, you can manually switch back: Go to Settings > Cellular Data > SIM Applications > Return to Home SIM > wait a couple minutes to connect to the network.
After you return home, you will need to setup your home data connection in order to access your home SIM internet. To do this, open the KnowRoaming app and tap the Setup Data/Internet icon.
Follow all the prompts to install the internet profile.
Go back to Settings > Cellular Data > turn Data Roaming off.Now you're all set to use your iPad with your home SIM.