Before you Travel, Apply your KnowRoaming Sticker and Register Your Account
1. Apply your KnowRoaming sticker
Apply your sticker to your SIM card. Click here for instructions.
*If you are using a KnowRoaming Global SIM Card, simply insert it as you would any SIM card.
2. Download the KnowRoaming iPad Edition App for iPad
Open the app and tap 'Register' to register your sticker and setup your account
To complete the registration you will need to enter the Serial Number. Each KnowRoaming sticker and Global SIM Card has a unique Serial Number.
To find your Serial Number: Go to your iPad Settings > select Cellular Data > SIM Applications
Then select View Serial Number and hover over it to copy it. Then go back to the App and paste in the Serial Number in the required field. (Please note that your serial number may be comprised of letters.)
Follow the setup tutorial in the App.
3. Load Your Account with Credit
KnowRoaming is a pre-paid service, so credit in your account is required in order to use your KnowRoaming service abroad.
Tap the balance icon ($) on the home screen of the App.
Select the top up amount from the available options and tap 'Continue' to proceed to payment.
Now you're ready to use KnowRoaming with your iPad while abroad!
Travel Abroad
You will automatically switch to the KnowRoaming network after you turn on your iPad after arriving abroad. On the home screen of your iPad it will read "KnowRoaming Active" at the top of the screen.
If for some reason, the automatic switch did not occur, perform a manual switch to KnowRoaming.
*This portion only pertains to the use of the KnowRoaming Gobal SIM Sticker.
Go to your iPad Settings > Cellular Data > SIM Applications > Manual Switch > select the first letter of the country > then the country name. Wait a couple minutes to connect to the network.
4. Setup your KnowRoaming Data
To setup your data in order to access internet, email and apps, please follow these steps after you arrive abroad:
Open the KnowRoaming app and tap the Setup Internet/Data icon.
Follow the steps in the Internet Setup guide. Swipe to Continue.
Tap 'Install' to install the KnowRoaming Internet Profile.
Follow the prompt to install the KnowRoaming Profile. Tap the "Install" button.
You will then be brought back to the app and reminded to go to your Settings > Cellular Data > enable Data and Data Roaming. Note: if you're traveling in Europe, be sure to turn EU Internet OFF.
Now you're data is setup and you're ready to use KnowRoaming abroad with your iPad!
When you Return Home:
After you return home, you should automatically switch back to your home SIM provider network. If the switch does not automatically occur, you can manually switch back: Go to Settings > Cellular Data > SIM Applications > Return to Home SIM > wait a couple minutes to connect to the network.
*This portion only pertains to the use of the KnowRoaming Gobal SIM Sticker. If you are using the KnowRoaming Global SIM Card and would like to switch back to your home carrier SIM Card, simply switch out the cards.
After you return home, you will need to setup your home data connection in order to access your home SIM internet. To do this, open the KnowRoaming app and tap the Setup Data/Internet icon.
Follow all the prompts to install the internet profile.
Go back to Settings > Cellular Data > turn Data Roaming off.
Now you're all set to use your iPad with your home SIM.