Contact our Customer Support 24/7 on WhatsApp by adding +1-888-357-7347 to your contacts.

While Abroad

'Abroad' is the second phase of your trip and is designed to help guide you through finishing the set up to use KnowRoaming services while abroad!

As you can see the Roaming Status Bar now displays that you're in the Abroad phase of your trip and prompts you through the necessary steps.

At the top, you can see you're now on your KnowRoaming Network.

Please note that KnowRoaming is a prepaid service and requires a positive balance in order to keep you connected.

Setup Data

The last step is to activate your KnowRoaming data services. Tap the yellow icon and follow the prompts to add the KnowRoaming APN.

iPhone Only: 

*On iOS 12.2 or later, in Settings you’ll see the message "Profile Downloaded". To install the profile, follow these steps:

  1. Open the Settings app.
  2. Tap Profile Downloaded.
  3. Tap Install in the upper-right corner, then follow the onscreen instructions.

Android Only:
Once you've added the APN, make sure to turn Data Roaming ON in your device settings.

Making Calls

When making an outgoing call, be sure to always use the international format:  +(country code)(phone number)

This means if you want to call a UK number you would dial: +44 XXXX XXXXXX

Where +44 is the country code and the X's represent the digits of the phone number. This method of dialing is still used if you're roaming in the UK and trying to call someone in the UK.

If you don't know the country code for the phone number you wish to dial you can reference this list. (Click Here)

 You're all done and ready to roam! 

 Remember to return to the KnowRoaming app once you landed back home after your trip! Safe travels!

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