To access Data once connected to KnowRoaming abroad, you will need to setup the KnowRoaming Data Profile and then enable the "Data Roaming" setting on your device.

First, ensure that Data is offered in the country you are traveling in. Go to the KnowRoaming App > Rates section or visit https://www.knowroaming.com/#main-panel-rates to check if there is a rate for Data. If N/A is listed then no data is offered.


To setup your Data connection, follow these steps:

  

iPhone


Watch this video for a step-by-step guide on setting up data, proceed to the written steps below:



When you Arrive Abroad:


1. Open the KnowRoaming app to the home screen and select the 'Tap to Activate Roaming Data' icon and follow the steps in the app to install the KnowRoaming Profile. (Install All Prompts)


2. Once you've installed the profile, make sure to turn Data Roaming ON in your iPhone Settings. (iPhone Settings > Cellular (or Mobile Data) > Cellular (or Mobile Data) Options > Data Roaming > turn On > turn Off WiFi to test)

Note: If you see the EU Internet option available, make sure it is set to OFF. 



When you Return Home:


After you return home, you will need to setup your home data connection in order to access your Home SIM internet. To do this, open the KnowRoaming App and select 'Tap to Deactivate Roaming Data'  and follow the prompts to install.

Next, go back to iPhone Settings > Cellular (or Mobile Data) > Cellular (or Mobile Data) Options > Data Roaming > turn OFF



Android


Watch this video for a step-by-step guide on setting up data



When you Arrive Abroad:


1. Go to your phone settings > (More) > Mobile Networks > Access Point Names


2. Select the + to add a new APN


3. In the Name and APN field, type in knowroaming (lowercase, one word) and leave the other fields blank. Then save the new APN and go back and select it (ensuring the knowroaming APN has the dot filled in next to it.)


4. Then go back to Settings > (More) > Mobile Networks > ensure that Data Roaming is enabled.



Now you're all set to use KnowRoaming data! Android devices only need to go through this setup process once. You do not need to create a data profile every time you travel.


When you Return Home:


No steps are required to enable your home data profile. You will be able to immediately access data after you connect back to your home SIM.



iPad


To setup your data in order to access internet, email and apps, you will need to go to the KnowRoaming App.



When you Arrive Abroad:


1. Open the KnowRoaming App and tap the 'Internet/Data icon' and follow the steps in the app to install the KnowRoaming Profile. (Install All Prompts)


2. Once you've installed the profile, make sure to turn Data Roaming ON in your iPhone Settings. (Settings > Cellular Data > enable Data and Data Roaming ON)

Note: If you see the EU Internet option available, make sure it is set to OFF.





Now you're data is setup and you're ready to use KnowRoaming abroad with your iPad!


When you Return Home:


After you return home, you will need to setup your home data connection in order to access your Home SIM internet. To do this, open the KnowRoaming App and tap the 'Internet/Data icon' and follow the prompts to install


Go back to Settings > Cellular Data > turn Data Roaming off.


Now you're all set to use your iPad with your Home SIM.



Windows Mobile


Watch this video for a step-by-step guide on setting up data



When you Arrive Abroad:


1. Go to your phone settings > Mobile Networks > Add Internet APN


2. In the APN field, type in knowroaming (lowercase, one word) and leave the other fields blank. Then save the new APN and go back.


3. Then go back to Settings > Mobile Networks > ensure that Data Roaming is enabled (checked.)


Now you're all set to use KnowRoaming data!


When you Return Home:


No steps are required to enable your home data profile. You will be able to immediately access data after you connect back to your home SIM.