An unlocked phone is required to use KnowRoaming abroad.

 

What does it mean to have an unlocked phone? Unlocking refers to removing the network restrictions on a phone so that the phone can be used with a SIM card from a different network. This term can sometimes be confused with the removal of other security or locking mechanisms.

Your home cellular service provider can unlock your phone for you. You can find information about your carrier's unlock policies by visiting their website or calling their support line. 

Please see below for phone unlocking information for networks in the United States, Canada, the United Kingdom, Australia and South Africa.


United States

 

AT&T MOBILITY

  • Must be a current or former AT&T customer
  • Device must be designed for use on AT&T network
  • Device must be paid for in full
  • Device was not reported lost or stolen
  • Current customers are allowed up to 5 unlocks per account per year
  • Former customers are allowed a total of 5 device unlocks per former account

Instructions

Additional Info

  • Takes approximately 1-5 business days

source

 

SPRINT CORPORATION

Eligibility

  • Phone needs to be capable of international roaming
  • Account must not have an account spending limit
  • Phone must be active on current number for 90+ days
  • One unlocked device per subscriber

Instructions

Source  

 
T-MOBILE US

Eligibility

  • Must be an active or former customer
  • Device not reported lost, stolen, or blocked
  • Device must have been purchased from T-Mobile or an authorized dealer and activated on T-Mobile service
  • Account is in good standing
  • Device is paid for in full
  • Postpaid: service must be active for more than 40 consecutive days, customer must not have requested a code in the last 90 days
  • 2-year contract: at least 18 consecutive months have been paid for or migration fee was paid for device
  • Prepaid: device must have had more than $50 in total refills
  • Former customer: account balance is zero, did not port out a line associate with device during buyer’s remorse period

Instructions

  • Contact T-Mobile Customer Care

Source  

 
VERIZON WIRELESS

Eligibility

  • Account must have been active and in good standing for 60+ days

Instructions

  • Contact Verizon customer service

Source

 
Canada
 
TELUS MOBILITY

Eligibility

  • Device must be compatible (please reference source link)
  • Device must have been on TELUS network for 90+ days
  • Account is up to date and in good standing

Fees

  • $35 fee will be applied to TELUS account

Instructions

  • Call TELUS Support to obtain unlock code
Source  
 
ROGERS WIRELESS

Eligibility

  • Device must have been active for at least 90 days
  • OR device was purchased at the no-term price

Fees

  • $50 fee (plus tax)

Instructions

  • Contact Rogers remotely or go to a retail/dealer store
Source  
 
BELL MOBILITY

Eligibility

  • Subsidized phone: at least 90 days into term
  • Prepaid, outright, or Bell employee accounts: can unlock immediately
  • Credit limit or restriction on account (i.e. paid deposit or existing spending cap): at least 90 days into term regardless how how phone was purchased
  • Tablets cannot be unlocked

Fees

  • No credit limit or restrictions on account: $50 fee
  • Credit limit or restrictions on account: $150 fee

Instructions

  • Contact customer service
Source  
 
FIDO SOLUTIONS

Eligibility

  • Rebate with contract: device must have been registered in account for more than 90 days
  • No rebate with contract: device must be registered in account

Fees

  • $50 fee (plus tax)

Instructions

  • Visit a Fido store or contact customer service
Source  
 
SASKTEL MOBILITY

Eligibility

  • Must be a SaskTel customer

Fees

  • $50 fee (plus tax)

Instructions

  • Visit a SaskTel Store or Authorized Cellular Dealer, or call 1-800-SASKTEL to obtain unlock code
  • For more thorough step by step instructions please reference source link below
Source
 
WIND MOBILE

Eligibility

  • Service must be active
  • Start date must be earlier than 6 months/ 180 days from today

Fees

  • $10 fee

Instructions

  • Call 611 or 1 877-WIND-184
Source  
 
MTS MOBILITY

Eligibility

  • Not available for prepaid devices
  • Available for some SIM-based postpaid phones (please reference source link below)
  • Account must be in good standing

Fees

  • $50 fee

Instructions

Source  United Kingdom 
EE

Eligibility

  • Current customer with account for at least six months
  • IMEI must not be blacklisted (EE will confirm)
  • Monthly paying customers must have an account balance of zero – everything needs to be paid up to date

Fees

  • £20.42 fee

Instructions

  • Complete request form (see source link below)

Additional Info

  • Takes up to 20 days
Source   
O2

Eligibility

  • Monthly and Business customers: can unlock at any time
  • Pay&Go customers: can unlock 12 months after purchase

Fees

  • Monthly and Business customers: no fee
  • Pay&Go customers: £15

Instructions

Additional info

  • iPhone users will be notified via text when their phone is unlocked
  • Otherwise O2 will respond via email in 7 days with instructions
  • Non-iPhone source
  • iPhone source
 
Vodafone UK

Eligibility

  • must be a Pay Monthy or Small Business customer
  • IMEI cannot be blacklisted

Fees

  • £19.99 for small business customers (unless plan is over) and pay-monthly customers (unless plan has been active for over a year)

Instructions

  • Complete request form (please see source link below)
Source   
Three

Eligibility

  • Pay Monthly customers: need to be at least 30 days into contract and have first bill paid (unless customer just upgraded plan)
  • Customers without Three account: must purchase a Three Pay As You Go SIM card

Fees

  • £15.53 fee

Instructions

  • Complete request form (please see source link below)

Additional info

  • May take up to 7 days
Source  Australia 
Telstra Mobile

Instructions

  • Postpaid iPhone: use web app
  • Prepaid iPhone: call 125 8880
  • iPhone with business plan: call 132 000
  • Other prepaid devices:Call 1300 720 179 for unlocking centre direct and provide IMEI code

Fees

  • Possible fee of $50, $100, or $150

Additional info

  • Devices purchased with postpaid service may already be unlocked
Source for prepaid devices  
 
Optus Mobile

Prepaid iPhone/BlackBerry

  • If service has been recharged to a minimum of $80 then there is no fee, otherwise there is an $80 fee

Other Prepaid devices

  • Purchased before September 3, 2012: no fee
  • Purchased on or after September 3, 2012: service continuously active for less than 6 months - $80 fee. Service continuously active for more than 6 months - $25 fee

Postpaid iPhone/BlackBerry/MotoBlur

  • No fee

Other postpaid devices

  • Should be unlocked when purchased

Instructions

  • Prepaid iPhone: call Optus and provide IMEI number and mobile phone number
  • Other prepaid devices and postpaid iPhone/BlackBerry/MotoBlur: complete request form (see source link below) and pay fee online with credit card (if applicable)
Source   
Vodafone

Eligibility

  •  Can only unlock phones supplied by Vodafone Australia
Instructions

Fees

  • Less than 6 months (customer care: $100, unlocking tool: $75)
  • More than 6 months (customer care: $50, unlocking tool: $25)
Source  South Africa All phones are unlocked