Should you need to return to your Home SIM for any reason while traveling on KnowRoaming, please follow these steps:
For iPhone
1.) Disable Data Roaming (Settings > Cellular > Data Roaming > OFF)
2.) Return to Home SIM (Settings > Cellular or Mobile Data > SIM Applications > Manual Switch > select Return Home)
*On older versions of iOS, SIM Applications is located in Settings > Phone.
For Android
1.) Disable Data Roaming
2.) Open the SIM Toolkit App > Manual Switch > select Return Home
To switch back to KnowRoaming, please follow these steps:
For iPhone:
1.) Go to your iPhone Settings > Cellular or Mobile Data> then SIM Applications> select Manual Switch > select the first letter of the name of the country you are traveling in > select the country name. Then wait to connect to the network.
2.) Go to your iPhone Settings > Cellular or Mobile Data > SIM Applications> Auto Switch > ON
3.) Enable Data Roaming (If required)
For Android:
1.) Open your SIM Toolkit app > select Manual Switch > select the first letter of the name of the country you are traveling in > select the country name. Then wait to connect to the network.
2.) Open your SIM Toolkit app > Auto Switch > ON
3.) Enable Data Roaming (If required)
Note: You assume all responsibility for any charges that occur on your Home SIM by following these steps.